Policies & Frequently Asked Questions

Please click on the link to “Order School Photos”. Enter the barcode and passcode of the photograph which you will find printed on your proof card. Please note passcodes are case sensitive. Then click on “Find Image”.

Photographs are kept for 24 months.

You can place an order for a period of 24 months from the date of take. However orders placed after the cut off date will incur a £4 admin fee.

For an individual photograph: Please contact your school and ask them to provide you with the *Barcode & passcode of your childs image/class. Once you have this you will be able place your order online at www.braiswick.co.uk/orders. For a group / class photograph: Please contact us by e-mail at customerservice@braiswick.co.uk with the full name and address of the school, together with your child’s name and class, and we will produce a duplicate proof card to be sent to the school to be passed on to you. Due to child safeguarding issues, we are unable to send proof cards to home addresses or give out barcodes and passcodes via e-mail or telephone.

For child safeguarding reasons, we are unable to take telephone orders. Please place your order online using the barcode and passcode printed on your proof card.

Due to copyright and business reasons, we do not offer this option.

Each proof card has a unique reference number specific to that particular photograph and due to our automated printing process it is not possible to mix and match proof cards to make a bespoke order. All of the packs available for each barcode are printed on the proof card and we are unable to print photographs outside of this criteria. Should you wish to purchase a bespoke pack, or a different size photograph, please consider the CD/E-mail option, for individual photographs only.

Yes, providing all proof cards are from the same school/day of take.

Email images are automatically generated so you will receive a separate email per image.

It is not possible to edit an order once placed. Providing the order has not been printed we can cancel your order to enable you to place a new one. Please telephone us on 01206 399800 with your order number and we will process a refund.

Please telephone us on 01206 399800 with your order number and providing the order has not been printed we will cancel the order and process a refund.

E-mail image: A link to download your photograph will be received within 2 working days of placing your order subject to business days to the e-mail address supplied when setting up your customer account. Internet orders: Orders placed before the return to school by date printed on the proof card are held on our system until all of the orders returned via the school are collected. All orders are then printed, packed and returned to the school by courier as a main school order. All school orders are dispatched within 21 days of the return to school by date. Please check with your school before contacting us. Orders placed after the return to school by date are printed the day after the order is placed and sent directly to home addresses. Please allow 15 working days for these orders to be received. If you have not received your photographs after this time please check with your local sorting office before contacting us to see whether they are holding your order if they have been unable to deliver it.

All orders placed before the return to school by date are processed and packed together and sent by courier to the school, absorbing the cost of postage and packing. All orders placed after this date are processed and packed individually and sent by Royal Mail to home addresses thus incurring the additional £4 fee.

A letter was sent along with delivery of your proof cards. This will have given you details to log in to our secure website. Once logged in you will need to find the child in question and underneath the image will be a barcode and passcode. This is what you need to pass on to the parent for them to place an order online.

A guide to importing photos via batch routine into SIMS.net can be found here.

Customer Service Questionnaire can be found here.

Our GDPR policy can be found at the following link

Our Privacy Policy can be found at the following link

In the event of the Company supplying incorrect prints/products (examples of which can include quantity, size and subject but not limited to these) we will attempt to rectify the situation in the first instance by telephone enquiry, email or photographic evidence. Should these steps prove inconclusive we may request that incorrect prints/products are returned to us for further investigation. We will always aim to resolve any dispute to the satisfaction of all parties in the shortest timespan possible either by replacement of prints/products or a full or partial refund depending on the circumstances. Any errors or omissions should be brought to the attention of the Company within 14 days of receipt of the order. Replacements can, but refunds cannot be provided for images supplied by email or on CD except in extenuating circumstances at the discretion of the Managing Director.