Question 1

How do I place my order?

Accepted Answer

Please click on the link to “Order School Photos”. Enter the barcode and passcode of the photograph which you will find printed on your proof card. Please note passcodes are case sensitive. Then click on “Find Image”.

Question 2

How long are photographs kept for?

Accepted Answer

Photographs are kept for 24 months.

Question 3

Can I order after the return to school by date?

Accepted Answer

You can place an order for a period of 24 months from the date of take. However orders placed after the cut off date will incur a £4 delivery fee.

Question 4

I have lost my proof card / I have not received a proof card from the school

Accepted Answer

For an individual photograph: Please contact your school and ask them to provide you with the *Barcode & passcode of your childs image/class. Once you have this you will be able place your order online at www.braiswick.co.uk/orders.

For a group / class photograph: Please contact us by e-mail at customerservice@braiswick.co.uk with the full name and address of the school, together with your child’s name and class, and we will produce a duplicate proof card to be sent to the school to be passed on to you. Due to child safeguarding issues, we are unable to send proof cards to home addresses or give out barcodes and passcodes via e-mail or telephone.

Question 5

Can I order over the phone?

Accepted Answer

For child safeguarding reasons, we are unable to take telephone orders. Please place your order online using the barcode and passcode printed on your proof card.

Question 6

Can I order a digital copy of a class / group photograph

Accepted Answer

Due to copyright and business reasons, we do not offer this option.

Question 7

Can I mix and match proof cards or make a bespoke order?

Accepted Answer

Each proof card has a unique reference number specific to that particular photograph and due to our automated printing process it is not possible to mix and match proof cards to make a bespoke order. All of the packs available for each barcode are printed on the proof card and we are unable to print photographs outside of this criteria. Should you wish to purchase a bespoke pack, or a different size photograph, please consider the CD/E-mail option, for individual photographs only.

Question 8

Can I order from more than one proof card in a single transaction?

Accepted Answer

Yes, providing all proof cards are from the same school/day of take.

Question 9

Can I order more than one image on Email?

Accepted Answer

Email images are automatically generated so you will receive a separate email per image.

Question 10

Can I edit my order?

Accepted Answer

It is not possible to edit an order once placed. Providing the order has not been printed we can cancel your order to enable you to place a new one. Please telephone us on 01206 399800 with your order number and we will process a refund.

Question 11

Can I cancel my order?

Accepted Answer

Please telephone us on 01206 399800 with your order number and providing the order has not been printed we will cancel the order and process a refund.

Question 12

Where is my order / Where will my order be delivered?

Accepted Answer

E-mail image: A link to download your photograph will be received within 2 working days of placing your order subject to business days to the e-mail address supplied when setting up your customer account.
Internet orders: Orders placed before the return to school by date printed on the proof card are held on our system until all of the orders returned via the school are collected. All orders are then printed, packed and returned to the school by courier as a main school order. All school orders are dispatched within 21 days of the return to school by date. Please check with your school before contacting us.
Orders placed after the return to school by date are printed the day after the order is placed and sent directly to home addresses. Please allow 15 working days for these orders to be received. If you have not received your photographs after this time please check with your local sorting office before contacting us to see whether they are holding your order if they have been unable to deliver it.

Question 13

Why am I being charged a £4 delivery fee for a late order?

Accepted Answer

All orders placed before the return to school by date are processed and packed together and sent by courier to the school, absorbing the cost of postage and packing. All orders placed after this date are processed and packed individually and sent by Royal Mail to home addresses thus incurring the additional £4 fee.

Frequently asked questions